Customer Service – 7 Tips for Excellent Customer Service
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. ~ Maya Angelou This quote from the amazing Maya Angelou is one of the most true statements in life and business. I have learned that creating an amazing customer service relationship is a lot of work, but well worth the effort. Good...
Read MoreBecome a Virtual Assistant: Be Your Clients Raving Fan
Becoming Your Clients Raving Fan is one of the most important things you can do to support your Virtual Assistant client. Believe In the Client’s Vision– Truly believe in the client and what their work vision is. What I mean by that is be selective in the clients you choose to work with. Have it be someone whom you truly enjoy the work they do, recognize their value, and the positive attribute they make to society. 2. Speak the Truth – Be truthful in your marketing. Make sure that you are able to be out there and share their knowledge and expertise with the world. If you do NOT believe in the qualities of your client, it will show in your work to and with that client. 3. Client’s #1 Cheerleader – Many times behind the scenes your client needs someone to tell them what a great job THEY are doing. (This is true for all of us). If they are making a positive impact on the community and the area around them, be sure to tell them! Your encouragement as a Virtual Assistant will help them. In conclusion, connect with your client and let them know how much you support them and believe in their vision. As you and your client are on the same page with the same goals, it makes all levels of marketing, relating and communication much more effective.
Read MoreVirtual Assistant Tip: Touch It Only Once
"One always has time enough, if one will apply it well." ~ - Johann Wolfgang von Goethe One of the most important skills a Virtual Assistant, Personal Assistant or Administrative Professional will need to fully grasp is time management. Keeping yourself, your email, your calendar AND your clients organized is vital to the success of your VA business. Without a question the process of: Touch It Only Once has been an immense time saver for me. Here are some areas of my business where I challenge myself to "Touch It Only Once". 1. Emails - Touch the Email Only Once (file the email, forward, delete, or use it in the future). Ninja Tip: FollowUpThen (www.FollowUpThen.com) This program allows you to get a reminder message to do something. For example, if I promised a client I will follow up in 3 days, I can bcc: 3days@followupthen.com in the email, and I will get my original email AND a reminder in 3 days in my email inbox. This is a free tool and a HUGE time saver!
Read MoreBecome a Virtual Assistant: Build Strong Referral Network
I wanted to encourage virtual assistants to build a very strong referral network. And I mean this: make sure there are a business owners around you: other virtual assistants, web designers, search engine optimization people, etc. These people will be able to help your clients in areas that you may not be able to. It is very important to be able to offer your client as much success as...
Read MoreVirtual Assistant Jobs for the Beginner VA
"I want to be a Virtual Assistant, but where do I find WORK?" That is a fabulous question and I am happy to offer some suggestions that have helped myself, my team and other Virtual Assistants I mentor throughout the country. A virtual assistant is beyond a telecommuting job. It is serving the needs of your client: admin, marketing, social media, bookkeeping, etc. online and often off site of the company. As a business owner, there are many benefits of hiring a Virtual Assistant.
Read MoreVirtual Assistant Training Network
Click Above to see how to sign up for the Virtual Assistant Training Network!
